Privacy Policy

Coyaba Enterprises LLC Last updated: August 6, 2026

Coyaba Enterprises LLC ("Coyaba," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when you contact us by phone, through our website, or through our SMS messaging program.

Information We Collect

When you call our business line or submit our Contact form, we may collect:

  • Name

  • Company name

  • Phone number

  • Email address

  • Property or business address (where relevant to the inquiry)

  • Details you provide about your project or service needs

Information from phone calls is captured through an internal call-handling system (a webhook triggered by our VoIP provider) that is not accessible to the public and does not collect information from anyone other than our own staff. We do not collect sensitive personal information (such as Social Security numbers, financial account numbers, or health information) through our website forms.

How We Use Your Information

We use the information you provide to:

  • Respond to inquiries and schedule discovery calls

  • Provide quotes, proposals, and service updates

  • Deliver SMS notifications related to your inquiry, as described in our SMS Terms and Conditions

  • Maintain records of client and prospect communications

  • Improve our website and services

SMS Communications

You may receive text messages from Coyaba Enterprises in two ways:

  • By phone: if you call our business line and verbally agree to receive text messages, our staff will note your consent before your number is entered into our system.

  • By web form: if you check the SMS consent box on our Contact page before submitting your information.

Mobile opt-in information and consent are never shared with third parties or affiliates for marketing purposes. See our SMS Terms and Conditions page for full details on message frequency, opt-out instructions, and applicable rates.

How We Share Information

We do not sell, rent, or trade your personal information. We may share information with:

  • Service providers who support our operations (for example, Twilio for SMS delivery, Claris for our internal systems, and Microsoft 365 for email), solely to the extent necessary to provide our services

  • Law enforcement or regulators, if required by law

Data Retention

We retain inquiry and client information for as long as necessary to provide our services, maintain business records, and comply with legal obligations.

Your Choices

You may:

  • Reply STOP to any SMS message to opt out of future text messages

  • Contact us directly to request that we update, correct, or delete your information

  • Unsubscribe from email communications using the link provided in any marketing email

Data Security

We use reasonable administrative and technical safeguards to protect information submitted through our website and messaging systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

Coyaba Enterprises LLC Miami, FL 33129 305.965.8996 coyabaenterprises.com